Customer Care Representative II - Portal Support

 

Company Overview

At Motorola Solutions, we believe that everything starts with safety. It’s the constant that empowers people to confidently move forward. It can fill a flight or sell out a stadium. It can care for a patient or graduate a class.

As a global leader in public safety and enterprise security, we create and connect the technologies that help to keep people safe where they live, learn, work and play. Our integrated technology ecosystem unifies critical communications, video security and access control, and command center software, enabling collaboration in more powerful ways.

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At Motorola Solutions, we’re ushering in a new era in public safety and security. Bring your passion, potential and talents to a career that matters.

Department Overview

Our organization is focused on business-to-business customers who include state and local entities, federal government agencies, authorized channel partners and resellers. Customer Care Consultants are responsible for supporting inbound calls which involve resolving a wide variety of complex customer issues.

The Portal Support team is the primary point of contact for customers (internal and external) that are experiencing technical issues with various Motorola Solutions Portals. Call types include troubleshooting technical issues as it relates the Portals used by our Customers and Partners. Hours of operations are from 7 am-6 pm CST, with phone support from 8 am-5 pm, Monday-Friday.

Job Description

• Excellent service attitude

• Strong individual contributor and team player

• Communication skills and verbal fluency

• Ability to work and make decisions with minimal supervision

• Ability to be able to navigate multiple systems, troubleshoot website/portal errors, and accurate lead document path taken by users to work with appropriate business teams to come to a resolution

• Provide support to staff, via telephone, chat, email as a "Customer Service Representative"

• The desire to learn new technology and grow professionally

Basic Requirements

• + 2 years of experience as a CSR

• 100% English ( spoken and written )

• Gender: Indistinct

• Education: High School Diploma or GED
  

Travel Requirements

None

Relocation Provided

None

Position Type

Experienced

Referral Payment Plan

Yes

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